Frequently Asked Questions
Introduction
What is Shopit?
Shopit is an E-commerce platform that equips you with the efficient tools to run your business online(digitally) at your
comfort.
Tell me more.
Shopit serves more than just an e-commerce platform, it also runs as an inventory management system for
your goods, growth of sales, orders, customers and many more. It gives accurate and complete details(data) on all transactions made,
both incoming funds and withdrawal(payout). It hosts your products on the internet for better reach and
communication with customers without any prior technical knowledge or skills.
What can I do on Shopit?
With Shopit you can get a personalised online store for your business, with a virtual wallet for incoming
funds. You get to track how well the business is growing(analytics) and also run sales at anytime with the
use of coupon and contacting customers through the reach of your store newsletter. Delivery of parcels is
handled by the company itself through partnered logistics services company.
Getting Started
How do I register?
Visit the Shopit official website and navigate to the registeration page which takes you less than a minute
to create an account. For security and validation reasons, you will have to activate and authenticate(log
in) your account through a mail that will be sent to the registered email address immediately after signing
up.
Product, Sales, Order
How do I add product to my store on Shopit?
This is a very simple process where you have fill a form, the details of a product. There are prerequsites
to add a product, like adding a product category, your bank details etc. AS a firstimer on
Shopit, these prerequsites will be shown to you after signing in.
Can I record orders on Shopit?
Yes, you can. You will get details on all orders made both paid and unpaid. You also have the privilege to
know if the order owner is a customer of the store, and you will recieve a mail after a paid order and many more.
How do I set up logisitics on Shopit?
This is a burden off store owners, Shopit has a logistics integration to it's official partnered
logistics services company for pickup and delivery of parcels and goods all over the nation. You just need to select the one you prefer most.
The payment charges is both for pickup and delivery. There are little exceptions in the delivery services which applies if;
- The store merchant does not reside in Lagos(for pickup)
- If the customer buying does not reside in Lagos(for delivery)
How do I know a product has been purchased?
You will get a notifications of the order and it's details (eg. the products purchased), a mail. You also
verify through transactions made to your virtual wallet or the store analytics.
Your online store
Can I reset my password
Yes with ease, visit this
page, for
security reason, you will recieve a mail which has an expirable link that can be used to reset passwords.
How can I get customers to my store?
This is mostly about awareness and publicity. All stores and products have dynamic and unique links(url),
sharing anyone of these on social media platforms will attract perfect customers. For premium stores,
Search Engine Optmisation(SEO) is granted, where people can reach out to your store via surfing the
internet.
Premium Store
What are the benefits of a premium store?
The premuim service is for those ready to run and scale up their business with little investments. With premuim plan, you have access to eveything on free plan:
- Unlimited Products/Orders
- Search Engine Optimisation
- Store Staffs
- Friendly Store Analytics
- Personal Store Newsletter etc.
How do upgrade to premium?
Visit this page(Shopit users) and check any of the premium plan that suits your business and pay for the service. Imediately the payment is verified, your premuim service is on the go.
Transanction Charges
Does Shopit take payment charges from the merchents?
Yes, Shopit charges a specific percentage of the transactions made based on the subscription plan of the store and the charges can not be more than ₦2500.
- Free Plan: 2%
- Standard Plan: 1%
- Professional Plan: 0%
How do I get payment made on the store?
A store on shopit is entitled to a virtual wallet, either you generate it or it genrates while payment is been made to the store. This wallet runs mainly with the Paystack payout system/policy, only that you have to withdraw it yourself. After every verified payment, the wallet will be funded automatically but here is the policy;
- Withdrawal can not be made on weekends and public holidays
- Only funds recieved 24 hours earlier can be withdrawn
- You can't withdraw any amount less than ₦1000(Shopit)